What if my cleaner stops working?

Please complete the following troubleshooting steps listed below

Please do not use an extension cable since it can affect the electrical current reaching the Power Supply or the motor.

1. Disconnect the Power Supply from the outlet.
2. Disconnect the Blue Cable and check the prongs and cable for any damages.
3. Check the Blue Cable swivel for any black marks or black rings.
4. Make sure the filters, the impeller (CAUTION: the 3 blades are very sharp), vents if applicable, and the intake at the bottom of the robot are clean and free of any debris.
5. If the robot has been through shipping, click on the link below to view video instructions to confirm your motor has not been disengaged during transit.

YouTube Vid : Maytronics Dolphin Motor Disengage FIX

1. Place the robot upside down out of the water and rotate the brushes and tracks.
2. Confirm they rotate in both directions with a little restriction with no clicking or popping noises.
3. Leave the robot upside down and connect the Power Supply directly, no extension cable, in the GFI outlet.
4. The brushes and tracks will rotate forward and then backward before stopping when it recognizes it is out of water.
5. Disconnect the Power Supply from the outlet for about 10 – 15 seconds, place the robot in the pool, connect the Power Supply back to the outlet, and power on the Power Supply to start a cycle.

If these steps do not correct the situation, please contact us.

You may also want to check the power supply, using the following steps : 

Please do not use an extension cord since it can affect the electricity current reaching the Power Supply or the motor.

1. Check that the Black Power Cable is not damaged and is tightly secured to the Power Supply.
2. Disconnect the Blue Cable from the Power Supply and try using a different outlet inside your home or an outlet not using the same breaker

If the Power Supply powers on and stays on continue to the steps listed below.

1. Disconnect the Power Supply from the outlet.
2. Connect the Blue Cable to the Power Supply and connect the Power Supply to the same outlet.

The robot will complete a self-test which includes the robot moving forward and then backward before it stops when it recognizes it is out of the water. Once the self-test is completed place your robot in the pool, connect the Power Supply to the GFI outlet directly, and then start a cycle.

If the issue persists, please contact Maytronics, as they will need to give you further direction.

Here's their info :

Maytronics Customer Support LINK